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‘Delightful’ Tax Experience Requires Funding, IRS Official Says

Nov. 17, 2020, 7:20 PM

Overhauling an agency isn’t cheap—something the IRS plans to make clear in its next budget request to Congress, an agency official said Tuesday.

The Internal Revenue Service plans to submit a report to Congress this December laying out recommendations—as required by the 2019 Taxpayer First Act (Pub. L. 116-25)—for enhancing the taxpayer experience, improving employee training, and potentially reorganizing the agency.

  • “There was a legislative mandate that said: ‘Deliver a delightful taxpayer experience,’” said Jim Clifford, a project director in the IRS’s Taxpayer First Act Office. “A delightful taxpayer experience is going to require funding.”
  • To that ...

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