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IRS Moves to Automate Payment Plan Setup, Reduce Phone Waits

May 13, 2022, 10:59 PM

The IRS expects that taxpayers will soon be able to use automated tools on the agency’s phone lines to get copies of their transcripts and set up payment plans, an agency official said Friday at a conference hosted by the American Bar Association’s Tax Section.

Under the technology, which is expected to go live by the end of June, taxpayers will be able to handle these tasks without waiting on hold on the phone, said Darren Guillot, deputy commissioner for collection and operations support in the IRS’s Small Business/Self Employed Division.

The IRS announced earlier this year that it ...