The IRS wants to create a new division dedicated to improving the taxpayer experience with expanded digital offerings and more focused training for agency employees, according to a report required by an agency reform law.
The 2019 Taxpayer First Act (Pub. L. 116-25) calls for the IRS to upgrade the taxpayer experience, improve employee training, and potentially reorganize. The report for Congress, released Monday, lays out recommendations for achieving those goals.
Questions the IRS is trying to address through the report include how the agency can be more available to taxpayers around the world who are accustomed ...