Call Center Remote Worker Pay Row Pared Back in Novel Ruling (1)

Remote call center workers start their day when they load the first program they use to do their job, not when they turn on their computers, a federal district judge said.

The workers argued Recker Consulting LLC and subsidiary LYP Contact Center LLC stiffed them on pay for the time spent booting up their computers and setting up call-related programs before starting their shifts. But only some parts of that process—and the corresponding post-shift one—are compensable, the US District Court for the Southern District of Ohio said in one of the first opinions to wrestle with when a remote workday ...