Salesforce Says AI Has Led to Reduced Hiring for Some Roles

Salesforce Inc. said the use of artificial intelligence tools internally has allowed it to hire fewer workers, another example of a company changing its hiring plans due to the emerging technology.

“We have reduced some of our hiring needs,” Chief Financial and Operations Officer Robin Washington said Wednesday on a call with analysts, citing the implementation of AI tools. For example, she said that 500 customer service workers would be redeployed to different roles within the company this year, saving $50 million.

Tech companies are relying on AI to help with everything from customer service to software engineering. Job cuts ...