The UK tax authority has improved its telephone services this tax year, answering a significantly higher share of customer calls than it did in the previous period.
From April-June 2025, His Majesty’s Revenue and Customs handled 83.7% of callers who wanted to speak to an adviser, a sharp rise from 57.5% in the same period last year, official data released Thursday showed.
The performance metric comes after a parliamentary committee accused the UK’s tax authority of damaging trust in the tax system by deliberately scaling back its telephone services to focus on digital channels.
“We are getting closer ...
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