UK Tax Office Pushes Back on Issues in Performance Report

The UK tax office faces more criticism from professional groups for poor service after it released its latest performance report this week.

Major tax and accounting groups highlighted that His Majesty’s Revenue and Customs annual report, published Monday, shows that poor service is undermining the office’s ability to deliver on legal requirements under the UK Finance Act 2009.

The Chartered Institute of Taxation (CIOT) said Tuesday that HMRC showed the poorest performance in being responsive and making taxes easy for customers. And the Institute of Chartered Accountants in England and Wales highlighted that HMRC failed to meet all its key ...