The Illinois Department of Revenue (DOR) issued a general information letter regarding the taxability of certain computer software licenses. DOR concluded that computer software provided via a cloud-based delivery system, where the software is never downloaded onto a client’s computer and is only accessed remotely, is not subject to tax. DOR also determined that Voice Over Internet Protocol (VoIP) services are considered telecommunications subject to the Illinois Telecommunications Excise Tax and applicable municipal telecommunications taxes. [Il. Dep’t of Revenue, ST-26-0009-GIL, 03/26/26]
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