Customer turmoil over a seemingly routine change in Adobe Systems Inc.'s terms of use agreement spurred a rare internal reckoning over how the company communicates complex legal issues to users and accounts for anxiety around generative AI.
“As technology evolves, we have to evolve,” Dana Rao, Adobe’s general counsel, said in an interview with Bloomberg Law. “The legal terms have to evolve, too. And that’s really the lesson that we’re sort of internalizing here.”
Over the weekend, some Adobe customers revolted on social media, crying foul at updated terms of use they claimed allowed Adobe to seize their intellectual property ...
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