Don’t Always Copy the Client and Other Email-Related Advice

I’ve written before about the importance of communication—keeping your clients informed is essential. But is it possible to have too much of a good thing? A recent ethics opinion from the American Bar Association suggests it might be—with caveats.

Emails and Consent

One of the ways that lawyers and other professionals keep clients in the loop is by copying them on email and other correspondence. This is a safe bet with written letters—you can easily cc and bcc clients by popping a copy of a letter or other documentation in the mail.

But in a more paperless society, ...