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IRS Releases 5-Year Strategic Plan to Improve Taxpayer Service

July 20, 2022, 1:49 PM

The IRS on Wednesday released its five-year strategic plan outlining broad goals for the agency.

Goals outlined in the 26-page plan, which covers the fiscal years 2022 to 2026, include expanding digital services and outreach to taxpayers, enhancing enforcement efforts, fostering a diverse workforce and modernizing agency technology.

The report comes as the IRS faces numerous longstanding taxpayer service, enforcement, recruiting, and technology challenges, which have been exacerbated by the pandemic.

“In publishing this plan, we want to share our strategic priorities and how they shape the important work that takes place at the IRS, year in and year ...