IRS Seeks Deputy Experience Officer to Improve Customer Service

The IRS created a new role to help tackle its customer service woes, a position that will advise the chief taxpayer experience officer.

The newly created position, deputy chief taxpayer experience officer, will “drive strategy for taxpayer interactions and lead IRS efforts to address changing taxpayer expectations and applying customer service best practices,” according to a USAJobs.com listing. The new role comes as the agency attempts to improve its customer service experience across all taxpayer-facing functions.

• According to the job description, the person in the job will have broad authority to advise top IRS officials—including ...