IRS Sees High Phone Service Levels at Start of Filing Season

The IRS had high phone service levels in the first two weeks of this year’s filing season, a Treasury Department official said Friday.

The agency had a level of service of 88.6% from the start of the filing season through Feb. 4, a data point focused on calls answered by IRS employees. After technology such as automated phone and chat support is taken into account, the level of service rises to 93.3%, according to the Treasury official.

• The IRS has been using a portion of the $80 billion it received in the Inflation Reduction Act to make customer service upgrades ...