IRS Trying to Fix Issue that Kicked Users Off Transcript System

The IRS is trying to fix a problem that is incorrectly barring some practitioners from accessing a system that allows them to view their clients’ tax returns and account information online.

Practitioners generally have to electronically file tax returns to access the transcript delivery system, though there’s an exception that allows some to retrieve the data without having to meet the e-filing requirements. The IRS annually cleans up its list of authorized users, which can lead to mistakes, but the current problem seems to be more widespread, according to tax professionals.

The agency in an email alert late Thursday said ...