Lawmakers Press IRS on Identity Theft Case Backlogs and Delays

Lawmakers are raising concerns about delays in taxpayers getting their identity-theft issues resolved, even as the IRS has been touting dramatic customer-service improvements it’s made in other areas.

“Taking years to identify and resolve ID theft victims’ claims and problems is unacceptable, and both the delinquent resolution time and sheer volume of this backlog needs to be improved rapidly,” said Senate Finance Committee ranking member Mike Crapo (R-Idaho) during the committee’s April 16 hearing with IRS Commissioner Danny Werfel.

The bevy of identity theft cases is one of several areas where lawmakers pointed out constituent concerns, even as response times ...