The IRS’s new option for creating an online account requires taxpayers to follow a 17-step process to verify their identity, including a virtual interview with a third-party representative.
The agency announced this week that for this tax-filing season taxpayers will be able to verify their identity through virtual interviews with agents of a company called ID.me, instead of through facial recognition software. Taxpayers will also still be able to choose to verify their identity through ID.me using facial-recognition technology, the IRS said.
The IRS’s announcement of the video-chat option follows the agency’s decision earlier this month to move away from ...
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