Yellen Touts Improved IRS Customer Service for Tax Season (1)

Nov. 7, 2023, 1:00 PM UTCUpdated: Nov. 7, 2023, 9:16 PM UTC

The IRS will aim again to have an 85% level of telephone service during the upcoming filing season, increasing the number of phone calls answered fivefold from two years ago, Treasury Secretary Janet Yellen said in remarks at the agency Tuesday.

Democrats’ tax-and-climate law gave the IRS tens of billions in funds—which continue to face clawback attempts in Congress—to help modernize and go after tax cheats. The Internal Revenue Service has subsequently touted the improvements and efforts it has made since it started receiving the funds.

“For these improvements to continue and accelerate, a consistent, reliable funding stream remains critical ...

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