Intuit and Others Should Use AI to Complement IRS Direct File

Oct. 31, 2023, 8:45 AM UTC

The IRS recently announced a pilot initiative for its Direct File program set to roll out to 13 states for the 2024 tax season.

The program is being presented as a mobile-friendly, interview-based online service that aims to simplify the filing process while reducing associated costs. Additionally, it should allow many taxpayers to avoid the minefield of for-profit tax preparation software.

If tax prep giants want to remain relevant, they need to provide value-add services—reviewing calculations for accuracy, automating error-checking, providing audit defense services, resolving disputes, and assisting with complex tax situations not supported by Direct File.

The for-profit ...

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