Tax preparers are bracing for another frustrating filing season as the IRS warns of unprecedented challenges driven by the pandemic and staffing shortages.
The IRS is facing some major issues ahead of the Jan. 24 launch of tax season. The agency entered the new year with millions of unprocessed paper tax returns and has long struggled to keep up with a deluge of phone calls from people and tax pros looking for assistance.
National Taxpayer Advocate Erin Collins recently described the agency’s telephone service as “the worst it has ever been.” The IRS only answered about 11% of the ...
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